Frequently Asked Questions
Everything you need to know about your DONNA beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our Tracking Page to see real-time updates on your delivery.
Are DONNA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All DONNA products are 100% cruelty-free and our entire skincare range is certified vegan.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which products are right for my skin type?
Each product page includes a 'Best For' section. You can also take our 2-minute Skin Quiz on the homepage to receive a personalized routine tailored to your specific needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.